Customer Experience Center

  • A single point of contact. We are the link between the building and it’s users and everyone else involved.
  • All incoming requests are coordinated by our centralized helpdesk always going the extra smile.
  • Meticulous follow-up of service agreements (SLA & KPI).

A carefree & fully digital administration

Cost-efficient

A powerful cost-efficient approach. We provide an increase in financial transparency, clear budget management and continuous accounting process evaluation.

Legal compliance

Compliance with all legislation and regulations. We guarantee a transparent and clear-cut approach and an objective, clear overview of the entire administration.

A clear status report

Always be on top of the current situation. This way, services are continuously aligned with user expectations and building capacities are fully utilized.

  • Real-time dashboards: monitor and optimize usage and consumption.
  • Proactive, standardized reporting on a regular basis.
  • A fully transparent operational and financial administration.
  • Initiatives to improve the possibilities of the building (for both users and managers).

Perfect hospitality – your experience counts!

  • Continuous feedback system: ensure that services always meet the changing needs and wishes of the building users.
  • Create community: bring people together with smart technology.
  • Focus on people and environment: We like to bring people together and create productive partnerships with local traders.

Value engineering process

Each project is unique. That is exactly why we focus on your specific needs and expectations. Through intensive workshops, brainstorm sessions and interviews we discover what is important to you and how we can create additional value together.